Frequently asked

Standardized pricing keeps the offering honest. Every compound ships from the same lab, is tested to the same standard, and costs the same to fulfill — so it is priced the same. The molecule changes; the price doesn’t.

Yes. Buy more vials of the same product and save automatically: 2 vials 5% off, 3 vials 8% off, 4 or more 10% off. The discount applies per product line in your cart — no code needed. Volume pricing does not combine with promo codes.

Keep sealed vials in a laboratory freezer at -20°C or colder, away from direct UV light. Properly stored, structural integrity is preserved for up to 24 months.

Lyophilized cake morphology varies with amino acid sequence, molecular weight, and freeze-dry parameters. Visual differences (dense disc vs. fluffy powder vs. fractured) are aesthetic only — sealed vials remain pure.

Free shipping on orders over $300 within the continental US. Orders under $300 ship for a flat $12.99.

Most orders ship within 1 business day after payment is verified. Standard delivery is typically 3–5 business days from ship date.

Material ships in plain outer packaging with a generic return address and tamper-evident seals, so contents are not identifiable in transit.

Currently US only. International availability is being evaluated.

Every batch is independently tested by a third-party analytical lab using HPLC, mass spectrometry, and endotoxin screening. We require over 99% purity to release a batch.

Yes — every batch has a certificate of analysis tied to the lot number printed on your vial. Download COAs from the product page or browse all certificates on our COA page.

All material is synthesized at a single ISO-certified facility used exclusively for our catalog. Single supplier means single standard.

All orders are final once payment is confirmed. True Sciences does not accept returns, exchanges, or refunds.

No. Orders can’t be canceled once payment is confirmed. Please review your cart before checking out.

Start a support request within 48 hours of confirmed delivery so the report reaches us attached to your order. Our team will investigate and work toward an appropriate resolution.

Once a package has been transferred to the shipping carrier, True Sciences is not responsible for loss, theft, or carrier-related delays.

No. All products are sold strictly for in-vitro laboratory research and educational purposes only. They are not intended for human or veterinary administration of any kind.

By ordering, you confirm you are 21+ and that the compounds will be handled within research-use restrictions.